Accommodation Warehouse FAQs

Is there a deposit to pay?

No, there is no deposit to pay.

Do I get my £100 admin fee back?

No, the admin fee is non-refundable.

Do you insure my possessions?

No, we only insure our own contents. We advise all our tenants to take out possessions insurance, whether it is as an addition to your parents policy or with ENDSLEIGH, the student specialist insurance company.

Is there a limit for your all inclusive package?

All the electric and gas bills are paid to within reasonable use. This means if you use your heating system etc in the same way you would at home then you will be fine. This package is available on most but not all of our properties.

Is a TV included?

TV’s are only included in properties specifically stated by ourselves to do so in the contract. If in doubt ASK!

Is a TV licence included?

TV licences are only included in properties specifically stated by ourselves to do so in the contract. If in doubt, ASK!

Are Pets allowed?

No, all our properties do not allow pets.

Can couples share a room?

Rooms are for single occupancy only.

If I have a problem with my house how do I report it?

Either call our office on 01482 44 55 88 or email us at rent@accommodationwarehouse.com. In the event of a gas, major water leak or complete loss of electricity out of office hours leave a voicemail on our emergency number 07773 315 247 and we will respond as soon as possible. Transco are the official gas emergency service, their number is 0800 111 999

What if I lose my keys?

Replacement keys are available for £25 each. To have a member of staff go to unlock doors is also £25.

What if my loan is late?

Our contract is with you not the student loans company. We are more understanding if you contact us well in advance to say you are experiencing difficulties and then keep us updated. Telling us after your rent is due is not acceptable.

Can I smoke in the house?

All our houses are strictly NO SMOKING throughout. We charge for any corrective work required as a result of smoking.